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The study entitled "An Analysis Six Conversations between Customer Service Officers and Tourists at PT. Kereta Api Indonesia (Bandung)"� was conducted to identify the similarities and differences between the language expressions in the theory of several books and in a real life. The conversations that were analyzed are aimed to get the data about railway ticketing information at PT. Kereta Api Indonesia. Kinds of expressions used in the conversation are greeting and closing, giving information, asking and giving directions, dealing with visitor, offering and requesting, asking question, and dealing with complaint. This study primarily employs the qualitative method since the data processed are not in numerical form. The limitation of the study is that there are six conversations between the public service employees of PT. KAI and tourist and they are divided into several situations. The results of this analysis show that the language expressions mostly used by the public service employees are not relied on the theories in the book. However, when they were dealing with tourists, they frequently communicated based on the situation there This analysis is expected to provide benefits for the students and public service officers in learning speaking skill in communication. Therefore, mastering the listening and speaking skills are recommended to finish this study. Keywords: Language Expression, Conversations, Customer Service Officers & Tourists, PT. Kereta Api Indonesia

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