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ANALISA TERHADAP KEPUASAN PELANGGAN BANDARA HUSEIN SASTRANEGARA BANDUNG
Rini Anisa (2006) | Tugas Akhir | Manajemen
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ABSTRACT
Customer satisfaction is generally viewed as a broader concept than service quality assessment, which focuses specifically on dimensions of services. With this view, perceived service quality is a component of customer satisfaction. The objective of this research is to analysis the customer satisfaction in Husein Sastranegara Bandung Airport. Data were collected through questionnaires distributed to 300 passengers in the departure room...
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ABSTRACT
Customer satisfaction is generally viewed as a broader concept than service quality assessment, which focuses specifically on dimensions of services. With this view, perceived service quality is a component of customer satisfaction. The objective of this research is to analysis the customer satisfaction in Husein Sastranegara Bandung Airport. Data were collected through questionnaires distributed to 300 passengers in the departure room...