Penelitian ini dilakukan untuk mengetahui kepuasan pelanggan terhadap kualitas layanan logistik yang diberikan PT Indofood CBP Sukses Makmur Noodle Division kepada Distributor sarimi. Tujuh faktor yang mempengaruhi kualitas layanan logistik, faktor-faktor tersebut adalah: Personal Contact Quality, Order Release Quantity, Information Quality, Order Procedure, Order Accuracy, Order Condition, dan Timeliness. Dengan teknik populasi yaitu: keseluruhan objek yang dibatasi kriteria tertentu. Untuk mengetahui tingkat kepuasan pelanggan maka responden adalah distributor sarimi dengan jumlah 70 responden dengan cara kuesioner. Hasil penelitian membuktikan bahwa faktor-faktor pembentuk dan besar pengaruh kualitas layanan logistik yaitu: Personal Contact Quality sebesar 16%, Order Accuracy sebesar 49.5%, Information Quality sebesar 9%, Order Procedure sebesar 4.4%, dan Timeliness sebesar 6.4%, mempengaruhi kepuasan distributor Sarimi dengan total pengaruh sebesar 85.2%. Dengan nilai signifikansi dibawah 0,05. Hal itu menyatakan bahwa kelima faktor dari Logistic Service Quality memiliki pengaruhi yang besar. Kata kunci : Kualitas Layanan Logistik, Kepuasan Pelanggan

This research was conducted to find out customer satisfaction on logistics services quality provided by PT Indofood CBP Sukses Makmur Noodle Division to distributor of sarimi. Its conceived of dimension logistic service quality, factors is referred are: Personal Contact Quality, Order Accuracy, Information Quality, Order Procedure, and Timeliness. The techniques sampling used in the research is a population where the respondent used was whole object that is restricted to certain criteria. For know influence, so that respondent is distributor of sarimi will be respondent in research of 70 respondent with questioner. Research result proves that the factorÂ’s build and influence the logistic service quality of: Personal Contact Quality of 16%, Order Accuracy of 49.5%, Information Quality of 9%, Order Procedure of 4.4%, and Timeliness of 6.4%, The Fifth factor influence of 85.2%. And the significant value of 0,05. That is The fifth factor of logistic service quality in the research has a big influence. Key word : Logistic service quality, Customer satisfaction

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