Penerapan e-Government bertujuan untuk memberikan kemudahan dalam memberikan informasi kepada masyarakat. BPPT Provinsi Jawa Barat merupakan salah satu badan yang menerapkan e-Government, dengan memberikan informasi pelayanan perijinan kepada masyarakat melalui website www.bpptjabar.com dalam rangka meningkatkan kualitas pelayanan publik. Penelitian ini difokuskan pada keefektifan informasi pelayanan perijinan melalui website www.bpptjabar.com.Teori yang digunakan oleh peneliti yaitu teori faktor yang mempengaruhi efektivitas. Teori tersebut dikemukakan oleh Sedarmayanti dalam bukunya yang berjudul “Sumber Daya Manusia dan Produktivitasâ€�. Berdasarkan teori tersebut terdapat empat indikator yang mempengaruhi efektivitas yaitu input, proses produksi, output (hasil) dan produktivitas. Metode penelitian yang digunakan yaitu metode deskriptif dengan pendekatan kualitatif. Adapun teknik pengumpulan data yang dilakukan dalam penelitian ini adalah melalui observasi non partisipan, studi pustaka, dan wawancara. Informan dalam penelitian ini aparatur BPPT Provinsi Jawa Barat dengan menggunakan teknik purposive dan masyarakat dengan menggunakan teknik accidental. Hasil penelitian menunjukkan bahwa, efektivitas informasi pelayanan perijinan melalui website www.bpptjabar.com dalam meningkatkan kualitas pelayanan publik di BPPT Provinsi Jawa Barat belum dapat dikatakan efektif, dikarenakan input pada informasi pelayanan perijinan belum berjalan secara efektif, karena masih ada faktor-faktor seperti, terbatasnya sumber daya manusia, biaya, serta sarana dan prasarana yang belum memadai. Proses produksi yang mengalami kendala seperti kurang intensifnya sosialisasi yang diberikan kepada masyarakat. BPPT Provinsi Jawa Barat dalam menghasilkan (output) produk dan jasanya sudah cukup efektif hal ini terlihat dari keramahan dan kesopanan serta kepuasan dalam memberikan pelayanan kepada masyarakat. Produktivitas informasi pelayanan perijinan melalui website www.bpptjabar.com belum dapat dikatakan efektif dikarenakan tingkat pendidikan aparatur BPPT Provinsi Jawa Barat di bidang komputerisasi sangat minim, sehingga mengakibatkan data-data yang disajikan pada website www.bpptjabar.com menjadi tidak up to date.

Application of e-Government is intended to facilitate the conveyance of information to public. BPPT of Province of West Java is one of the agencies that apply e-Government, by conveying information on permit affair service to public through website www.bpptjabar.com in attempt to increase the quality of public service. This research focused on the effectiveness of information on permit affair service through website www.bpptjabar.com. The theory the researcher used was theory on those factors that have influence on effectiveness. The theory was proposed by Sedarmayanti in “Human Resources and Productivityâ€�. Based on the theory, there are four indicators that have influence on effectiveness, namely input, productive process, output, and productivity. The research method used was descriptive method with a qualitative approach. The data collection technique conducted in this research was nonparticipatory observation, literature study, and interview. The informants in this research were Province of West Java BPPT’s officials by applying purposive technique and community by applying accidental technique. The research findings indicated that the effectiveness of information on permit affair service to public through website www.bpptjabar.com in attempt to increase the quality of public service could not be said as effective, because the input in information on permit affair service was not going on effectively, due to some factors such as limitation in human resource, costs, and adequate facilities and infrastructures. Productive processes that encountered some constraints such as the less intensive socialization provided to community. BPPT of Province of West Java, in producing its products and services (output), has already been effective enough, as can be seen from the hospitality and humility and satisfaction in providing services to community. The productivity of the information on permit affair service through www.bpptjabar.com couldn’t be said as effective because the educational level of Province of West Java BPPT’s employees in computerization area was minimum, so that the data presented to www.bpptjabar.com was not up to date

https://elib.unikom.ac.id/gdl.php?mod=browse&op=read&id=jbptunikompp-gdl-restiawati-22776