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Implementasi Kebijakan Sistem Informasi Manajemen Pelayanan Perizinan Terpadu Satu Pintu (SIMYANDU-PPTSP) (Studi Kasus Dalam Pembuatan Izin Usaha (ITU) Pada Kantor PPTSP Kabupaten Garut)
Yusuf Abdul Latif (2011) | Skripsi | Ilmu Pemerintahan
Bagikan
Ringkasan
The implementation of licensing services is one manifestation of the statebr /
apparatus functions as public servants and civil servants. But in practice there arebr /
constraints that arise in the implementation of licensing services. The constraints ofbr /
society who do not register the activities of a commercial character sort of billboardbr /
operation, due to the implementation of licensing services tend to be cumbersome andbr /
require a long time.br /
The theory used in this study is total quality service proposed by Fandybr /
Tjiptono. According Fandy Tjiptono to know the quality of service can be donebr /
through the four factors include strategy, systems, human resources, and overallbr /
objectivesbr /
The method used in this research is descriptive research method withbr /
qualitative approaches. Techniques for the determination of informants usingbr /
purposive sampling technique apparatus, and to the community using accidentalbr /
sampling technique. Data collection techniques in the study include non-participantbr /
observation, interviews, and documentation study.br /
The results showed that the licensing service organization of billboardsbr /
through bandung one stop service in the Integrated Licensing Services Agency ofbr /
Bandung has been going well. This can be seen from the strategies, systems, humanbr /
resources, and the overall goal of licensing services provided by the apparatus to thebr /
public carried out in accordance with Standard Operating Procedure (SOP) appliesbr /
include the procedures, terms, time and licensing costs
Ringkasan Alternatif
The implementation of licensing services is one manifestation of the statebr /
apparatus functions as public servants and civil servants. But in practice there arebr /
constraints that arise in the implementation of licensing services. The constraints ofbr /
society who do not register the activities of a commercial character sort of billboardbr /
operation, due to the implementation of licensing services tend to be cumbersome andbr /
require a long time.br /
The theory used in this study is total quality service proposed by Fandybr /
Tjiptono. According Fandy Tjiptono to know the quality of service can be donebr /
through the four factors include strategy, systems, human resources, and overallbr /
objectivesbr /
The method used in this research is descriptive research method withbr /
qualitative approaches. Techniques for the determination of informants usingbr /
purposive sampling technique apparatus, and to the community using accidentalbr /
sampling technique. Data collection techniques in the study include non-participantbr /
observation, interviews, and documentation study.br /
The results showed that the licensing service organization of billboardsbr /
through bandung one stop service in the Integrated Licensing Services Agency ofbr /
Bandung has been going well. This can be seen from the strategies, systems, humanbr /
resources, and the overall goal of licensing services provided by the apparatus to thebr /
public carried out in accordance with Standard Operating Procedure (SOP) appliesbr /
include the procedures, terms, time and licensing costs