PT Astra International, Tbk Toyota Sales Operation (Auto 2000) Cabang Pasteur Bandung adalah dealer resmi yang menyediakan jaringan jasa penjualan, perawatan, perbaikan dan penyediaan suku cadang merk Toyota. Perusahaan ini mempunyai 126 karyawan. Kepuasan kerja karyawan merupakan salah satu hal penting yang harus diperhatikan oleh suatu perusahaan karena karena hal ini akan berdampak pada munculnya perilaku kewargaan organisasi dari karyawannya. Karyawan yang puas akan memiliki kesediaan untuk melakukan hal lebih di luar tanggung jawab formalnya demi kemajuan perusahaan. Penelitian ini bertujuan untuk mengetahui kepuasan kerja dan perilaku kewargaan organisasi karyawan serta besarnya pengaruh kepuasan kerja terhadap perilaku kewargaan organisasi karyawan di PT Astra International, Tbk Toyota Sales Operation (Auto 2000) Cabang Pasteur Bandung. Metode penelitian yang digunakan adalah metode penelitian kuantitatif. Metode analisis data yang digunakan yaitu analisis statistik deskriptif, uji asumsi klasik, analisis korelasi sederhana, analisis regresi linear sederhana, dan uji hipotesis. Sampel dalam penelitian ini sebanyak 102 responden. Dalam pengumpulan data digunakan kuesioner dengan skala likert dan wawancara. Hasil penelitian menunjukkan kepuasan kerja karyawan berada pada kategori baik ditinjau dari segi pay, promotion, supervision, fringe benefits, contingent rewards, operating conditions, coworkers nature of work, dan communications. Kemudian perilaku kewargaan organisasi karyawan pun berada pada kategori baik dilihat dari perilaku altruism, conscientiousness, sportsmanship, courtesy, dan civic virtue. Kesimpulan penelitian ini yaitu terdapat pengaruh kepuasan kerja terhadap perilaku kewargaan organisasi sebesar 53,4%. Kata kunci: Kepuasan Kerja, Perilaku Kewargaan Organisasi.

PT Astra International, Tbk Toyota Sales Operation (Auto 2000) Branch of Pasteur Bandung is an authorized dealer that provides network services sales, maintenance, repair and supply of spare parts for the brand of Toyota. The company has 126 employees. Employee satisfaction is one of the important things that must be considered by a company because as this will have an impact on the emergence of organizational citizenship behavior of employees. Employees who are satisfied will have the willingness to do more beyond their formal responsibility for the advancement of the company. This research aims to determine job satisfaction and organizational citizenship behavior of employees and the influence of job satisfaction on organizational citizenship behavior of employees at PT Astra International, Tbk of Toyota Sales Operation (Auto 2000) Branch of Pasteur Bandung. The method which is used in this research is quantitative research methods. Data analysis method which is used in this research are descriptive analysis, a classic assumption test, regression analysis, correlation analysis and hypothesis testing. The sample in this research as much as 102 respondents. In the data collection is used questionnaire with Likert scale and also interview. The results shows that employee satisfaction currently on good category, it can be seen from pay, promotion, supervision, fringe benefits, contingent rewards, operating conditions, coworkers nature of work, and communications. Then, organizational citizenship behavior also currently on good category, it can be seen from altruism, conscientiousness, sportsmanship, courtesy, and civic virtue. The conclusion of this research is there's an influence of job satisfaction on organizational citizenship behavior amounted to 53.4% Keywords: Job Satisfaction, Organizational Citizenship Behavior.

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