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PENGARUH KUALITAS PELAYANAN
TERHADAP KEPUASAN KONSUMEN
DI APOTEK ARIMA BANDUNG
YULIAWATI (2003) | Skripsi | Manajemen , Manajemen
Bagikan
Ringkasan
Existence of crisis of economic at the moment have to get by all corporate world especially pharmacy corporate world, where the mentioned caused emulation to get consumer. One way of its is]by giving service which with quality to get consumer and giving them satisfaction
Apotek Arima Bandung is place where the writer conduct research and writer wish to know how big influence of quality of service given by Apotek Arima to satisfaction of consumer
Elements in quality of service the checked are Tangible, Empathy, Reliability, Responsiveness, and Assurance.
Ringkasan Alternatif
Existence of crisis of economic at the moment have to get by all corporate world especially pharmacy corporate world, where the mentioned caused emulation to get consumer. One way of its is]by giving service which with quality to get consumer and giving them satisfaction
Apotek Arima Bandung is place where the writer conduct research and writer wish to know how big influence of quality of service given by Apotek Arima to satisfaction of consumer
Elements in quality of service the checked are Tangible, Empathy, Reliability, Responsiveness, and Assurance.
Sumber
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